Refund policy

1. General Conditions

At VDMPARFUM, our customers' satisfaction and peace of mind are our highest priority.

We accept returns or exchanges as long as they meet the following requirements:

• The request must be submitted within 4 calendar days of receiving the product.

• The item must be in perfect condition, with no signs of use, in its original packaging, and with all accessories (if applicable).

• Perfumes and beauty products cannot be opened or used, for hygiene and safety reasons.

2. How to Request a Return or Exchange

• Customers should contact us by email [vadomixstore@gmail.com]

or WhatsApp [+351 964 980 089] and provide:

• Order number

• Full name

• Reason for return/exchange

• After placing the order, we will send instructions for reshipping the product.

3. Shipping Costs

• If the return or exchange is due to a manufacturing defect or our store error, we will cover the shipping costs.

4. Refunds

• Refunds will be issued after the returned product has been reviewed.

• The timeframe may vary depending on the payment method used, but generally occurs within 7 business days after approval.

• If the product shows signs of use or does not meet the conditions described, the return may be refused.

5. Products Ineligible for Returns

• Products on sale or clearance (except for manufacturing defects).

• Perfumes and cosmetics that have been opened, used, or have a broken seal.

6. Contact

To request returns or exchanges, please contact us:

[vadomixstore@gmail.com]

[WhatsApp: +351 964 980 089]